FAQ Page
Frequently Asked Questions (FAQs)
Common Customer Queries
Q: How do I know which size to choose?
A: Please refer to our detailed sizing guide available on each product page.
Q: What materials are used in your clothing?
A: We use 100% cotton for all our garments. For specific care instructions, please check the product description on our website.
Order Processing and Shipping
Q: How long does it take to process my order?
A: Orders are processed within 0-2 days.
Q: What shipping methods are available?
A: We currently offer standard shipping.
Q: How long will it take to receive my order?
A: The estimated delivery time is 5-7 days.
Q: Are there any shipping charges?
A: We provide free economical shipping on all orders.
Q: Do you offer international shipping?
A: Currently, we do not offer international shipping.
Returns and Exchanges
Q: What is your return policy?
A: We accept returns within 30 days for unused products.
Q: How do I initiate a return or exchange?
A: You can initiate a return or exchange by logging into your account or contacting our customer support team.
Payment Options
Q: What payment methods do you accept?
A: We accept payments through Shopify Payment and PayPal.
Q: Is my payment information secure?
A: Yes, we use Shopify's secured payment methods to ensure your data is safe.
Account Management
Q: How do I create an account?
A: You can create an account by selecting 'Login' on our website and following the prompts.
Q: How do I reset my password?
A: Click on 'Forgot Password' on the login page and follow the instructions to reset your password.
Privacy and Security
Q: How do you protect my personal information?
A: We adhere to strict privacy policies and use secure methods to protect your data. For more information, please visit our privacy policy page.
Customer Support
Q: How can I contact customer support?
A: You can reach us at:
Email: sales@enchantedcottons.com
Phone: +1 213-260-1005
Customer Service Hours: Monday to Friday, 9:00 am to 5:00 pm.
Special Features or Services
Q: Do you offer any special services like gift wrapping or custom orders?
A: We currently do not offer gift wrapping or custom orders.
Technical Issues
Q: I'm having trouble logging in, what should I do?
A: If you're facing login issues, please contact our customer support and provide a screenshot of the error message, if possible.
Product-Specific Questions
Q: Can I get more information about a specific product?
A: Absolutely! Each product page on our website has detailed information. For any further queries, feel free to contact our customer support.